At Deer & Bear, we strive to ensure your complete satisfaction with every purchase. We understand that sometimes you may need to cancel an order or return a product. This policy outlines our procedures to make the process as smooth as possible.

Order Cancellation

Cancellation Timeline

Orders can be cancelled within 24 hours of placement. Once your order has been processed and shipped, cancellation is no longer possible, but you may initiate a return upon delivery.

How to Cancel Your Order

1. Login to Your Account: Visit deernbear.com and access your order history
2. Select the Order: Click on the order you wish to cancel
3. Request Cancellation: Click the “Cancel Order” button if available
4. Contact Support: If the option is unavailable, email us at support@deer.zeetechmedia.com with your order number

Cancellation Confirmation

Once your cancellation is processed, you will receive a confirmation email within 2-4 hours. The refund for cancelled orders will be initiated immediately.

Return Policy

Eligibility for Returns

We accept returns within 7 days from the date of delivery. To be eligible for a return, items must meet the following conditions:

• Products must be unused, unworn, and unwashed
• All original tags and packaging must be intact
• Items should be in the same condition as received
• Products must not show signs of wear, damage, or alteration
• Intimate wear and customized products are non-returnable

Non-Returnable Items

• Products marked as “Final Sale”
• Customized or personalized items
• Intimate apparel and undergarments
• Items damaged due to customer misuse
• Products returned after 7 days of delivery

Refund Process

Initiating a Return

1. Submit Return Request: Email us at support@deer.zeetechmedia.com with your order number and reason for return
2. Receive Return Authorization: We’ll send you a return authorization number within 24 hours
3. Ship the Product: Pack the item securely and ship it to our return address
4. Tracking Information: Share the courier tracking details with our team

Return Shipping

• Customers are responsible for return shipping costs unless the product is defective or incorrect
• We recommend using a trackable shipping service
• Deer & Bear is not responsible for items lost during return transit
• For defective or incorrect items, we provide a prepaid return label

Quality Inspection

Upon receiving your return, our quality team will inspect the product within 2-3 business days to ensure it meets our return criteria. You will receive an email notification about the inspection status.

Refund Timeline

• Approved Returns: Refunds are processed within 5-7 business days after inspection approval
• Credit/Debit Cards: Reflects in 5-7 business days
• Net Banking: Reflects in 7-10 business days
• Digital Wallets: Reflects in 24-48 hours
• Cash on Delivery: Bank transfer initiated within 7-10 business days

Refund Amount

• Full product amount is refunded for approved returns
• Original shipping charges are non-refundable
• COD charges, if any, are non-refundable
• Promotional discounts are adjusted proportionally

Exchange Policy

Exchange Process

We offer a one-time exchange for size or color variations of the same product, subject to availability. Exchanges follow the same timeline as returns (within 7 days of delivery).

How to Exchange

1. Initiate a return for the original product
2. Place a new order for the desired size/color
3. We’ll adjust any price differences if applicable

Damaged or Defective Products

Reporting Timeline

Report damaged or defective products within 48 hours of delivery with photographic evidence.

Resolution Options

For damaged or defective items, we offer:

• Full refund including shipping charges
• Free replacement of the same product
• Store credit for future purchases

Documentation Required

• Clear photographs of the damaged product
• Images of packaging showing damage
• Order number and delivery details

Special Circumstances

Partial Cancellation

For orders with multiple items, you can cancel specific products within 24 hours while keeping others.

Gift Orders

Gift orders follow the same cancellation and return policies. Refunds are processed to the original purchaser’s payment method.

Sale Items

Products purchased during sales or with promotional discounts are eligible for returns following our standard policy. Refunds will reflect the actual amount paid.

Contact Information

Customer Support

• Email: support@deer.zeetechmedia.com
• Phone: [Your Contact Number]
• Hours: Monday to Saturday, 9:00 AM – 6:00 PM IST

Return Address

Deer & Bear
749, GF 1, Niti Khand 1,
Indirapuram, Ghaziabad

Uttar Pradesh – 201014

Important Notes

1. Hygiene Products: For health and safety reasons, certain categories may have additional restrictions
2. Seasonal Items: Limited-edition or seasonal products may have modified return windows
3. Bulk Orders: Orders above ₹10,000 may require additional verification for cancellation/refund
4. International Orders: Different policies may apply for international shipments

Policy Updates

Deer & Bear reserves the right to update this Cancellation & Refunds policy at any time. Changes will be effective immediately upon posting to our website. We encourage you to review this policy periodically.

Customer Satisfaction Guarantee

Your satisfaction is our priority. If you face any issues with our cancellation or refund process, please reach out to our customer service team. We’re committed to resolving all concerns promptly and fairly.